My kindle screen is stuck?

Maroosh
22.08.2013
Maroosh

It started off with me not being able to open any of my kindle books. And now I can't go on the home screen or settings. All that works is the shopping area. But I have tried rebooting it several times. I can't restart it because settings are not opening. I have the kindle paperwhite's own leather cover if that makes any difference. Please help me because it has only been a few days since i got my kindle so this is worrying

agello24
22.08.2013
agello24

If your good at self repair, go on youtube on how to open it up and take out battery to reset it. This is the only way.mine got stuck also!

George B
22.08.2013
George B

If you have not yet called Amazon for Kindle Support, you might do that. I don't have a Kindle Paperwhite, but I think a brand new model is surely included.

From my experience the Amazon phone technicians are knowledgeable and courteous - phone response is prompt.

The phone number I have is 866 321-8851.

Best of luck!